Refund policy

Customer satisfaction matters to us.

Due to the nature of fragrance products and hygiene standards, returns are limited.

Eligible Returns

Returns are accepted only if:

• You received the wrong item
• The product arrived damaged
• The product has a manufacturing defect

You must contact us within 48 hours of delivery with clear photos/videos.

Return Conditions

Returned products must:

• Be unused
• Be unopened and sealed
• Be in original packaging

We reserve the right to reject returns that do not meet these conditions.

Non-Returnable Items

We do not accept returns for:

• Opened perfumes
• Used products
• Change-of-mind purchases
• Products damaged after delivery

Refunds

Once the return is approved and inspected:

• Refunds are processed using the original payment method, or
• Store credit/replacement may be offered

Refund processing time may vary depending on payment provider.